Beneficiary Eligibility Removed from Interactive Voice Response System

Published 2/18/2025

To protect beneficiaries from Medicare fraud, Medicare Administrative Contractors (MACs) must disable beneficiary eligibility information from their Interactive Voice Response (IVR) systems by March 31, 2025. 

Palmetto GBA disabled IVR beneficiary eligibility information on January 31, 2025, at 7 p.m. ET. Providers are no longer be able to obtain beneficiary eligibility information via Palmetto GBA’s Interactive Voice Response (IVR) telephone system.

The most efficient way of validating beneficiary eligibility is via Palmetto GBA’s internet portal, eServices. You can utilize the eligibility tab there to quickly and easily verify a beneficiary’s eligibility. If you are not already using our provider internet portal, we encourage you to register for eServices today.

You must check your patient's eligibility using the eServices portal, billing agencies, clearinghouses, or software vendors.

Resources and Further Information


Was this article helpful?

Palmetto GBA Web Chat

Sounds: OnSave Transcript
Please answer the questions below. Additional fields may appear based on previous answers. Fields with a red asterisk (*) are required.
Your InformationClear
1()-x
Inquiry InformationClear
Select your stateClear
Select your stateClear
Provider InformationClear
Patient InformationClear
Patient Name must exactly match the information submitted on the claim, including suffix if applicable.
//
Appeal InformationClear
//
//
Claim InformationClear
//
//
Denial InformationClear
//
//
Rejection InformationClear
DDE InformationClear
Restore InformationClear
//
Prior Authorization InformationClear
//
//
Application InformationClear
Product InformationClear
OtherClear
Additional InformationClear

Are you sure you want to end your chat?

Keep ChattingClose ChatSave Transcript & Close

Webchat

Our dedicated webchat representatives are online to assist you with your general inquiries, provider enrollment, EDI, eServices and more in real-time.